Shipping policy

About Time Spares is a small family business, and I run it on my own. I'm in my 70s, so please bear with me.

Handling time

I aim to post orders within 5 business days. Sometimes things come up that are out of my control and it may take a little longer. If that happens, I'll get your order out as soon as I can.

Australia

Orders within Australia are sent with Australia Post. Postage is calculated at checkout based on the weight of your order and where it's going. You'll get a tracking number by email once your order is posted.

Once your parcel is with Australia Post, delivery times are up to them and I have no control over how long it takes to arrive.

Large or bulky items

Large or bulky items (such as panels, exhaust parts, wheels and seats) are charged a flat postage rate at checkout. In some cases, extra postage may be needed once the parcel is packed and the actual cost is worked out. If that happens, I'll add the extra postage to your order and email you a request to pay it. If you're not happy with the extra cost, just let me know and I'll cancel your order and refund you in full.

Overseas

I'm happy to post overseas, but international postage varies a lot depending on size, weight and destination, so it's quoted separately. Place your order as normal and I'll email you the postage cost. Your order is posted once the postage has been paid.

United States

I'm not currently posting to the United States.

Lost or damaged parcels

If your parcel hasn't arrived or arrives damaged, email me at abouttimespares@activ8.net.au with your order number and I'll follow it up with Australia Post.